Event Sales Manager

Role Overview

The ideal candidate will have a positive can-do attitude and love working as part of a busy team. Boundless energy, commitment and enthusiasm is required to help build and nurture the reputation of this world-class visitor experience.

The candidate will have responsibility for our individual and Group client databases via our travel trade partners and business network. You will support interdepartmental operations, mostly with, but not limited to, the marketing, visitor services, food and beverage and finance teams to ensure efficiency throughout, and to primarily deliver a smooth customer journey.

TOP 3 ACCOUNTABILITIES

• Relationship management
• Sales
• Deliver on key commercial KPIs

KEY DUTIES AND RESPONSIBILITIES

• Develop and establish sound, effective and professional relationships with all current and prospective corporate, community, and wedding event contacts.
• Responsible to generate leads, convert event sales and respond to event and group sales inquiries and provide proposals and follow-up as required.
• Day to day key account management of our partnerships.
• Deliver service excellence across all touchpoints.
• Effective administration management.
• Responsible for achieving agreed KPIs
• Maintain up to date client database and CRM system.
• Participate fully in all associated event sales activities including research, telesales, market engagement, client entertaining, social events, promotions, and familiarisation visits.
• Assist and support the annual ticket allocation and commission review for travel trade partners.Generate reports, attend and contribute at meetings as requested.
• Research and identify sales trends and new sales channels with recommendations

ESSENTIAL SKILLS AND EXPERIENCE

• Minimum two years’ experience in a sales role within the hospitality sector, ideally within a visitor attraction, hotel or venue environment.
• Proven track record of delivering sales, achieving targets and maintaining sales growth.
• Ability to generate new leads and build strong relationships with new and existing trade clients.
• Experience in negotiation and agreeing contracts.
• I.T. / Microsoft Office proficient; comfortable with learning new software as the business and role requires.
• Proficiency in Power-point and strong presentation skills.
• Interpersonal skills: a ‘people-person’, confident and at ease with meeting people, building successful business relationships, and fulfilling commitments made.
• Excellent planning and organisational skills.
• Excellent verbal and written communication skills, with attention to detail and precision, fluency in spoken and written English.
• Excellent organisation, co-ordination, prioritisation and time management skills.
• Ability to thrive in a busy and challenging environment whilst working to tight deadlines.
• The role will involve travel; candidates must have access to a car when needed for sales calls and hold a full Driver's Licence.